Shipping & Return Policy | bikeNOW | Melbourne - bikeNOW
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    Shipping & Returns

    Here you can learn about our shipping, refund and return policy.

    Shipping Policy

    • Free Shipping on orders over $150 (excluding bikes)
    • Standard registered mail $12
    • "Click & Collect" is available from our South Melbourne location
    • All clothing, parts and accessories will be sent in Australia Post satchels where applicable
    • Our goal is to have your order sent within 24 hours of placement, with exclusions for the weekend and public holidays. For estimated transit times, please visit Australia Post's website. All orders are dispatched from postcode 3205 South Melbourne.
    • If you receive damaged goods, please let us know within 24 hours of delivery to arrange replacement/refund/exchange
    • We do not freight/ship Co2 or gas products. These items are only available for "Click & Collect"


    When paying by credit card

    You will provide credit card details and matching photo ID (Australian drivers license or passport) upon delivery of product. 
    If credit card credentials are different to photo ID supplied we reserve the right to decline your purchase and withhold handing over goods.
    bikeNOW reserves the right to contact police immediately should we suspect any fraudulent activity via credit details or ID provided.

    When paying by direct deposit

    When paying via direct deposit, you must allow up to 2 days for payment to clear into our bank. 
    We cannot deliver your purchased item/s until funds have cleared, once cleared you’ll be notified to arrange a suitable drop off time that suits.

    Return Policy

    Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    • Customer may return Products for an exchange or store credit of the purchase price (not including initial shipping charges).
    • Several types of goods are exempt from being returned: Perishable goods such as food or magazines, gift cards, products that are of a sanitary nature (such as bib shorts), hazardous materials, or flammable liquids or gases (such as lubricant or cleaners). Also any item not in its original condition, is damaged or missing parts for reasons not due to our error. Also any item that is returned to us more than 30 days after you have purchased it.
    • The Products must be returned in unworn, unwashed or otherwise unused condition.
    • If the Product is deemed to have a manufacturing fault, a replacement, repair, gift card or refund will be issued.
    • Customer shall arrange for and pay return shipping expenses.

    The Product(s) must be returned to bikeNOW within 14 days of purchase to:

    240 Kings Way
    South Melbourne
    VIC 3205
    Email: [email protected]
    Telephone:  03 9696 8588

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    • Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
    • Sale items (if applicable) - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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