Bike Rental/Loan Agreement | bikeNOW.com.au

SHIPPING & RETURN POLICY

Shipping Policy

  • Standard registered mail $10

  • Express registered mail $20 

  • "Pick up in store" is available as an option at checkout

  • All clothing, parts and accessories will be sent in Australia Post satchels where applicable 

  • Our goal is to have your order sent within 24 hours of placement, with exclusions for the weekend and public holidays.  For estimated transit time, please see Australia Post's website 

  • If you receive damaged goods, please let us know within 24 hours of delivery to arrange replacement/refund/exchange - info@bikenow.com.au

  • We do not freight/ship Co2 product, pick up in store only

  • If paying via credit card
    You will provide credit card details and matching photo ID (Australian drivers license or passport) upon delivery of product. 
    If credit card credentials are different to photo ID supplied we reserve the right to decline your purchase and withhold handing over goods.
    bikeNOW reserves the right to contact police immediately should we suspect any fraudulent activity via credit details or ID provided.

  • If paying via direct deposit
    When paying via direct deposit, you must allow up to 2 days for payment to clear into our bank. 
    We can not deliver your purchased item/s until funds have cleared, once cleared you’ll be notified to arrange a suitable drop off time that suits.

 

Return Policy

  • Customer may return Products for an exchange or store credit of the purchase price (not including initial shipping charges).

  • The Products must be returned in unworn, unwashed or otherwise unused condition.

  • If the Product is deemed to have a manufacturing fault, a replacement, repair, gift card or refund will be issued.

  • Customer shall arrange for and pay return shipping expenses.

  • The Product(s) must be returned to bikeNOW within 14 days of purchase to:

 

BIKENOW
240 Kings Way
South Melbourne
VIC 3205

Email: info@bikenow.com.au
Telephone:  03 9696 8588

OPENING HOURS

Monday - Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 12pm to 4pm

Sunday: 12pm to 5pm (Daylight Saving Hours)

© Copyright bikeNOW Pty Ltd - All rights reserved.

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