Our most popular bike service! Give your bike the annual TLC it deserves. We will reward you with that "new bike feel" in return.
Who is this service for?
Riding your bike most days of the week? Don't shy away from rain or mud? Throwing at it whatever you can and cleaning your bike is not your forte? Well this is the service for you then!
Let us give your bike a bit of love and the TLC it desperately needs, bringing it back to that brand new bike feeling and look again.
We’ll be sure to conduct a comprehensive inspection before starting any service job and inform you of any parts that might need replacing or additional services needed. All in an open and transparent manner, which is very important to us.
One of our expert mechanics will then take their time in carefully disassembling all components from the bike in order to give the frame and wheels a wash and also inspect them for any damage or deterioration. With a good soak and scrub of all your drive train parts in our eco friendly, solvent-free parts washer, they are ready to be inspected, lubed, greased and torqued back onto your bike. We tune and polish everything to the point of being as new as possible again, ready for your next ride in the sun!
Provided the service is pre-booked with us, the typical turn around time for an Expert Service is 1 day. It will take a mechanic approximately 1.5 hours to perform this service.
What is included?
An Expert Service at bikeNOW includes the following
- Full safety inspection
- Eco-Safe bike clean and polish
- Full Eco-Safe degrease of drivetrain
- Tighten all bolts to specification
- Gear adjustment front and rear
- Firmware upgrade on Di2 and eTap equipped bikes
- Brake adjustment front and rear
- Inflation of tires *)
- Lubricate chain and derailleur pivots *)
- Lubricate shift and brake cables
- Something you wouldn't expect from other stores
- Test ride to ensure proper function
As with every service you will receive a bikeNOW Aftercare envelope, which explains in some easy steps how to look after your bike between rides. This will ensure you get the most out of this service and your bike. The mechanic will also explain the work conducted and point out anything that might need attention in future.
*) Should you have any preference when it comes to the set up of your bike or the product to be used (e.g. dry or wet lube) please let us know. Our team will be happy to accommodate.
Here's A Helpful Service Selection Tip!
To help you know when it's time for a service and what to select, here is a must have tool for your own collection. Park Tool Chain Checker CC-4 click here.
A helpful 'how to video' in determining chain wear, will guide you through the effects it has on your bike and when you should be replacing it.
*Due to the nature of e-bikes and the amount of torque put through your drivetrain, we suggest in checking your chain every month as they'll wear quicker then a conventional bike.
Wearing at .5: At bare-Minimum a Basic Service is needed here providing no other issues are present. Otherwise an Expert or E-bike Service will help maintain optimal functionality while keeping it pristinely clean.
Worn at .75: It's definitely time for either a Expert, E-bike or a Pro Service and to arrange it as soon as possible. Expect that you'll need to replace some wearable parts within these services, from general use.
Don’t know if this is the right service for you?
Please feel free to contact the workshop team at (03) 9696 8588 or simply message us through our webchat here. We’re happy to help!
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