Bike Rental/Loan Agreement |


Shipping Policy

  • Standard registered mail $10

  • Express registered mail $20 

  • "Pick up in store" is available as an option at checkout

  • All clothing, parts and accessories will be sent in Australia Post satchels where applicable 

  • Our goal is to have your order sent within 24 hours of placement, with exclusions for the weekend and public holidays.  For estimated transit time, please see Australia Post's website 

  • If you receive damaged goods, please let us know within 24 hours of delivery to arrange replacement/refund/exchange -

  • We do not freight/ship Co2 product, pick up in store only


Return Policy

  • Customer may return Products for an exchange or store credit of the purchase price (not including initial shipping charges).

  • The Products must be returned in unworn, unwashed or otherwise unused condition.

  • If the Product is deemed to have a manufacturing fault, a replacement, repair, gift card or refund will be issued.

  • Customer shall arrange for and pay return shipping expenses.

  • The Product(s) must be returned to bikeNOW within 14 days of purchase to:


240 Kings Way
South Melbourne
VIC 3205

Telephone:  03 9696 8588


Monday - Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 12pm to 4pm

Sunday: 12pm to 5pm (Daylight Saving Hours)

© Copyright bikeNOW Pty Ltd - All rights reserved.

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