Early Collection & Late Return Policy:Collecting and/or returning the bike outside the chosen hire period will result in additional rental fees depending on the timing and at the full discretion of bikeNOW staff.

  • You can collect your bike within an hour before the store closes, the day before your booking period. 

  • You can return the bike within the first hour after the store opens, the day after your booking period.

Cancellation Policy: If you wish to cancel your booking, and the booking time is less than 48 hours before collect, we can only refund 50% of the deposit.

If you are unsure of the size of the bike you need, please check our sizing guide.


Monday - Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: 12pm to 4pm

Sunday: 12pm to 5pm (Daylight Saving Hours)

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