E-Bike Maintenance & Care

What should I consider when cleaning my e-Bike?


• The most important rule is not to wash your e-Bikes with a high-pressure washer. This could easily damage seals, bearings, electronic units, and other sensitive parts. Instead, use a low-pressure garden hose, wet cloth, or sponge for removing heavy dirt. • Before cleaning your bike, switch the system off. • We recommend removing the battery inside the frame to ensure the connectors are clean and dry before reconnecting and/or powering on the system. • Apart from that, you should maintain your e-Bikes as any other bike, except cherish it even more than your first born because this is a Specialized e-Bike.




How should I store my e-Bike battery when I'm not using it for a long period of time?


Please refer to the battery manual and the symbols on the battery itself. Store the battery pack in a dry place, ideally at a temperature around 15° C (59° F). Recharge to around 60% every three months.




Do I need to completely drain the battery before recharging?


No, you don't need to drain the battery completely before recharging, because our lithium-ion batteries do not have a memory effect. The battery can be recharged at any time, so you always have full capacity available when you want it.




What do I need to consider when transporting my e-Bike on a car bike rack?


Generally speaking, you should only use bike racks that are approved for e-bikes and transport the bike according to the manufacturer's guidelines. Further, we recommend transporting the e-bike battery inside the car. Especially in wet conditions, avoid high speeds to minimize the risk of water ingress in the bearings and seals. Be aware that any damages caused by the carrier system are not covered by warranty.




Can I take my Turbo with me on an airplane?


Usually, airlines do not transport lithium-ion batteries with a capacity greater than 100Wh. Therefore, you should enquire with your airline before planning your trip. Most likely, you will have to arrange a battery at your destination or ship the battery separately by land (following the regulations for hazardous goods Class 9).




PEDAL-ASSIST RIDING TIPS


Specialized pedal-assist Turbos are bikes first and foremost. They handle exactly as you would expect a high-end Specialized bike to ride. You might be a pro at riding, however here are a couple of tips to get the best out of your ‘pedal-assist’ riding experience: • Shift the gears earlier than you would on a traditional bike. • Ease up on pedaling power when shifting. • Be gentle and consistent on the pedals- you don’t need to press any harder down on the pedals than you would crush a can of soft drink. • Spin lower gears on the climbs – cadence is King (or Queen) – the more consistent you pedal, the more assistance you will receive. • Go further and faster than ever before… Enjoy it! If you’re not smiling by the end of it than we’re doing it wrong… Or you forgot to charge the battery.





 

Suspension Maintenance Guide

Following these simple steps after every couple of rides will increase the lifetime of your suspension as well as allowing you to get the most out of your bike. Ride times between servicing intervals will also be prolonged. A key trick to remember is - never ever point a hose directly at the seals! In doing this, you may effectively be bringing your next service about 25 hours closer. Tools needed - Rags | Paper towel (lint free) | Muc-off Disc brake cover Cleaning products - Muc-off bike wash | Muc-off Silicone spray Time frame - 30 min

 

Step 1. Start by cleaning your bike with ‘Muc-off Nanotech bike cleaner’ or soap and low pressured water, gently removing all contaminants from your bike and around your stanchions/shock body. 

Step 2. Once bike is all cleaned, ideally put it in a bike stand and cover the rotors with Muc-off disc brake covers’ or rags before starting. Covering up your rotors will ensure you don’t contaminate your pads/rotors with oil.

Step 3. Now that the bike has been washed, Use a lint free rag to wipe around the seals gently and up and down the stanchions/shock body. This will remove any dirt left after the wash. It’s a perfect time now to inspected for damage - chips, scratches and discolouration. (If damage is present, please come in-store to get it assessed by your mechanic. If no damage is present, continue on to Step 4.)

 

Step 4. You can use ‘Muc-off Silicon spray’ by spraying around the seals and applying it to the rag, then gently wiping up and down the stanchions/shock body to give them a light coating. Now that you have complete step 4, cycle through your suspension a few times and Boom!! Your all done and yes It’s as easy as that. 

Aircon Servicing

Air can services should ideally be done at least once between major services on rear shocks.This lets you keep contaminants out of the air spring, which in turn means you don't score the sealing surfaces and compromise the shock. It also means your seals stay clean and lubricated, so they hold air better and move a lot more freely.

 

Suspension Fork Servicing

Forks are a bit more intensive - The service intervals for the lower legs should be relatively short at around 50hrs between services. Most people work well on an annual servicing schedule, but if you ride a lot, you may benefit more from having your shock fully serviced twice a year.

 

Suspension Setup Guide

WHAT IS SAG?

For your suspension to work at its best it should be able to respond to the contours of the trail. The suspension needs to be able to compress with a bump or extend when going off a drop to get the full benefits of the suspension system. This will help to maintain traction, allowing for better power transfer, steering and braking performance. For you to get the most out of your bike the suspension set up needs to be tailored to you based on your weight. The fork and shock should be compressed by approximately 30% under your static body weight to allow it to compress and extend correctly out on the trail. When we sit on the bike the amount the suspension compresses into its travel is known as the sag and it defines the way your bike rides.

 

SETTING YOUR REAR SHOCK SAG

Tools needed - Shock pump

Time duration - 15min

Before you start make sure your rear shock is in ‘fully open’ mode (if you have a low-speed compression adjuster wind it fully in the [-] direction). Have your assistant support the bike on level ground as you climb on (alternatively you can lean up against a wall if your by yourself)  

 

• Bounce firmly up and down to charge the negative spring and free up the travel. Assume your normal seated position and after allowing the bike to settle for at least 5 seconds have your assistant push the rubber O-ring on the shock stanchion up (or down) to the rubber wiper seal.

• Carefully rock your weight forward and dismount from the bike without disturbing the O-ring.

• Measure the distance the O-ring has been pushed up from the wiper seal in mm.

• Divide this number by the total shock stroke (often less than the physical shock shaft length, check in your bike manual) and then multiply by 100 to get the percentage sag, e.g. (15 mm / 50 mm) x 100 = 30%.

• To achieve the correct sag, add or remove air from the air-spring as needed and repeat.

 

Many manufacturers will have a suggested sag setting, but if not, we recommend a base setting of 30%. If you require less sag simply add air to the shock, if you require more sag lower the air pressure. Add air in 10 psi increments and each time repeat the process until you reach the required sag.

Pro-Tip: While setting the sag, hold just one brake, not both or you will cause incorrect readings.

SETTING YOUR FORK SAG

Tools needed - Shock pump

Time duration - 15min

Once the rear shock is set correctly, it’s time to set up your suspension fork. Make sure your suspension damping is fully open and adjust the air-spring pressure to the manufacturer’s recommendation. Have your assistant support the bike as you climb on.(alternatively you can lean up against a wall if your by yourself)

• Bounce firmly up and down to charge the negative spring and free up the seals. • Assume your normal standing attack position then after allowing the bike to settle for at least 5 seconds have your assistant slide the rubber O-ring on the fork stanchion down to the rubber wiper seal.

• Carefully rock your weight back and dismount from the bike without disturbing the O-ring.

• Measure the distance the O-ring has been pushed up from the wiper seal in mm. Divide this number by the total travel (eg 160 mm) and then x 100 to get the percentage sag.

• To achieve the correct sag, add or remove air from the air-spring as needed and repeat.

 

Start with the manufacturer’s recommendation, or if there are none we would suggest 20%. If you require less sag simply add air to the fork, if you require more sag let some air out. Add air in 10 psi increments and each time repeat the process until you reach the required sag.

 

Muc-Off "HOW TO" Guide

 

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